Grievance Redressal Mechanism

Kushal’s understands the importance of its stakeholders and are actively on the lookout to address any concerns/complaints raised by the stakeholders in a timely and effective manner. It has developed a comprehensive Grievance Redressal Mechanism (GRM) to allow external and internal stakeholders to submit their concerns, grievances and feedback without retribution and with the assurance of a timely response.  

Customer Grievances or Complaints

Our dedicated Grievance Redressal Team manages all the queries, escalations across all touch points. Our customers may lodge feedback/complaint either by calling us or sending an email to us or sending a mail on the below mentioned coordinates:
Customer Service Helpline: +91 9591321696 
Email: hello@kushals.com 
Mailing address: Kushal's Retail Private Limited, #54/2, 2nd Floor, Above State Bank of India, Police Station Road, Basavanagudi, Bangalore 560 004.

Grievances or Complaints by other stakeholder

Other external stakeholders can submit their questions or concerns to us either by sending an email or a mail to the following address:
Email: hello@kushals.com 
Mailing address: Kushal's Retail Private Limited, #54/2, 2nd Floor, Above State Bank of India, Police Station Road, Basavanagudi, Bangalore 560 004.

Resolution Process

For any grievance or compliant, a confirmation of receipt will be sent to the sender within 48 hours of receiving the written question or concern and inform them that they will receive a response in writing within 15 business days.